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Boycott SunWing Airlines

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1Boycott SunWing Airlines Empty Boycott SunWing Airlines on Tue Jan 24, 2012 2:47 pm

Cap'n Clutch

Cap'n Clutch
Co-Founder
Co-Founder
My experience with SunWing Airlines.

6AM flight delayed about 2 hours because of being short staffed.

Arrived in Cuba and my backpack to carry my son never made it there.

Leave the resort a week later at 4PM, arrive at the airport at 6PM for a 9PM scheduled flight. Flight delayed by 2.5 hours because of an onboard oven malfunction or so they say.

SunWing knew of the flight delay before we left the resort but still had us picked up at the resort at 4PM. We found out about the delay at 9:30PM.

SunWing rep wouldn't fork over the 40 bucks to upgrade us to the VIP room and offered us some water and juice. He was also very snarky and was smirking at us. He told us no other airline would give us anything for this delay despite us telling him of delays on both ends of our trip and a lost bag. He was very condescending and took a stance of not letting us get anything out of him rather than being helpful and trying to retain a customer. We told him we won't fly with SunWing again and he simply said fine.

We arrive in Ottawa at just past 3AM and our bags take an hour to get off the plane because they are again short staffed. 1 guy unloaded the entire plane when it's supposed to be 4.

BTW my backpack finally got delivered to me a day after I arrived home. It never left the airport and they made no effort to get it to me in Cuba because they had no scheduled flights going there during the week.

I will be informing RedTag.ca, where we purchased the vacation, I will be complaining to SunWing. It should also be noted that SunWing is likely facing financial penalties according to the Border service guard we talked to. He informed us that this is a common occurrence with SunWing.

I realize it's difficult to avoid SunWing if you go on cheap vacations but there are other options out there.

The SunWing rep acted as if it was one couple upset that he may or may not lose as a customer. Here's hoping he's wrong. Off to FaceBook, Twitter and beyond.

Smile

P.S The vacation itself was quite nice and I enjoyed the fun in the sun.

2Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 3:00 pm

PTFlea

PTFlea
Co-Founder
Co-Founder
Don't waste your time on Twitter and Facebook etc. - I mean do it if you wish, but get to the heart of the matter. Contact the SunWing head office by sending them an e-mail with all the details you've outlined here. Your response should arrive very quickly I would imagine - and while you won't get any $$ out of it, they will likely be quite apologetic. Make sure you name this guy by name if you can - or provide them with as many details as possible so they can reprimand him.

3Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 3:07 pm

Cap'n Clutch

Cap'n Clutch
Co-Founder
Co-Founder
Done already. I'll be calling them as well.

4Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 3:12 pm

Number Twenty Nine

Number Twenty Nine
Veteran
Veteran
I don't work for Sunwing, but I work in the industry. I really can appreciate what you've gone through - it's no fun being delayed.

Most people don't realize when they book these vacations that these are charter airlines. They have no set take/off and landing schedule like Air Canada for example. The plane leaves when it leaves, but usually around the booked departure time.

In the big picture, aren't you happier they took the time and fixed what was wrong. I can tell you that faulty galley equipment can be a major safety concern - especially an oven. You don't want that puppy catching on fire while you're airborne right?

I'm sure the rep could have handled things better - but in most cases, these reps are contracted 3rd party services - likely like the baggage handling company in Ottawa as well. By all means let them know that their service provider(s) didn't meet your expectations. I can tell you that airlines don't like to take these delays because it costs them big money. Charter flying is very competitive so they like to keep their costs down so they can meet their customer's price expectations.

5Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 3:13 pm

SensHulk

SensHulk
All-Star
All-Star
First Tim Thomas boycotts the white house visit, then Ovechkin boycotts the All-Star Game.....and now THIS!

6Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 3:15 pm

PTFlea

PTFlea
Co-Founder
Co-Founder
Michallica wrote:First Tim Thomas boycotts the white house visit, then Ovechkin boycotts the All-Star Game.....and now THIS!

Laugh1

7Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 4:10 pm

SeawaySensFan

SeawaySensFan
Franchise Player
Franchise Player
Michallica wrote:First Tim Thomas boycotts the white house visit, then Ovechkin boycotts the All-Star Game.....and now THIS!

These things happen in 3s.

8Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 4:27 pm

Flo The Action

Flo The Action
Franchise Player
Franchise Player
I used to fly a lot, and let
me tell you this is very minor. I can't remember the last time I had a flight that wasn't delayed. I've had delayed flights that were late by 6 hours. Coming back from Asia this summer they changed the date on us( one day later) and no one ever bothered to contact us. When my bags were transferred they USA they went thru them and left a border tag and gifts we had brought back for friends and kids were missing.
I took air transat to Paris and before boarding they made us change planes, once in the air they announced we had to turn around because the wheels weren't retracting inside of the plane. Once back at the airport they made us board the plane that was supposed to be faulty.


Moral of this story, don't take charters, avoid having to land in American soil and their cheapskate airlines (yes American air lines are the worst and cheapest to their customers).

If anything fly with major european carriers or from the middle east or large Asian carriers(like Singapore or JAL).
It's hell in the skies!!?

9Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 4:32 pm

Cap'n Clutch

Cap'n Clutch
Co-Founder
Co-Founder
I realize these are concerns you have to deal with when flying charter flights it's the way they handled it and the fact that SunWing appears to be the worst in the industry in this regard is why I felt the need to post this. Nothing changes if you don't let them know. If it improves their service then it's a win win right?

10Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 5:04 pm

wprager

wprager
Administrator
Administrator
We took a trip to the Riviera Maya last March break using SunWing vacation. SunWing owns their own airplanes (although they certainly may charter if they don't have the capacity, or they could even charter their planes out to another carrier if they have too much capacity).

Was this a SunWing Vacation or just a SunWing plane?

In our case I couldn't be happier with SunWing. We ended up taking a direct flight from Ottawa to Cancun -- something you will rarely find with the bigger airlines; they served us a nice meal/drinks, they didn't charge us for the headphones like others do (although they did ask us to bring them back on the return trip (so as not to waste).

Sorry your experience was bad, but ours was quite the opposite. Nothing was lost, loading/unloading was prompt, no major delays (I think 20 minutes on leaving and we actually arrived back in Ottawa a bit ahead of schedule).


_________________
Hey, I don't have all the answers. In life, to be honest, I've failed as much as I have succeeded. But I love my wife. I love my life. And I wish you my kind of success.
- Dicky Fox

11Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 5:05 pm

asq2

asq2
All-Star
All-Star
Michallica wrote:First Tim Thomas boycotts the white house visit, then Ovechkin boycotts the All-Star Game.....and now THIS!

dominoes

12Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 5:41 pm

Cap'n Clutch

Cap'n Clutch
Co-Founder
Co-Founder
wprager wrote:We took a trip to the Riviera Maya last March break using SunWing vacation. SunWing owns their own airplanes (although they certainly may charter if they don't have the capacity, or they could even charter their planes out to another carrier if they have too much capacity).

Was this a SunWing Vacation or just a SunWing plane?

In our case I couldn't be happier with SunWing. We ended up taking a direct flight from Ottawa to Cancun -- something you will rarely find with the bigger airlines; they served us a nice meal/drinks, they didn't charge us for the headphones like others do (although they did ask us to bring them back on the return trip (so as not to waste).

Sorry your experience was bad, but ours was quite the opposite. Nothing was lost, loading/unloading was prompt, no major delays (I think 20 minutes on leaving and we actually arrived back in Ottawa a bit ahead of schedule).

it was a Signature vacation but they are owned by SunWing. I'm more upset about the treatment we received than I am about the delays and the lost bag. SunWing makes Billions of dollars a year so I'm sure there are more smooth rides than there are bad ones but they should know when these things happen or things won't change.

13Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 5:43 pm

Cap'n Clutch

Cap'n Clutch
Co-Founder
Co-Founder
asq2 wrote:
Michallica wrote:First Tim Thomas boycotts the white house visit, then Ovechkin boycotts the All-Star Game.....and now THIS!

dominoes


One might argue Swirlominoes perhaps? Ahhhhh! Ahhhhh!

14Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 7:18 pm

Riprock

Riprock
All-Star
All-Star
I'll be going to Cancun Mayan Riviera in March for my bro's wedding, hope there's no problems.

15Boycott SunWing Airlines Empty Re: Boycott SunWing Airlines on Tue Jan 24, 2012 7:37 pm

Flo The Action

Flo The Action
Franchise Player
Franchise Player
there can always be montezuma's revenge! Ahhhhh!

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