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wprager


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Cap'n Clutch wrote:My smart TV connects to the home network but not the internet.  WTF???? Help please.
Many reasons.
1. You are connected to the "xxx-guest" network instead of "xxx". If your modem modem supports guest access that network always connects, but then it redirects the browser to a login page. If your smart TV has a browser, try starting that one up and see if it goes to a login screen. If that's the case, then go to Network settings on your TV and change to the non-guest network.
2. Your wireless router has some kind of access control (like allowing only specifically allowed devices).
3. Your wireless router's DHCP has a limited allowed IP range and you are already maxed out (how many devices do you have on the network already?)
4. You typed in the password incorrectly.

Need more info on your TV type, screenshots of your Network configuration screens, etc.

tim1_2


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Cap'n Clutch wrote:My smart TV connects to the home network but not the internet. WTF???? Help please.
Does your TV manual have any instructions for setting up the network connection? Can you log on your router and see the TV as one of the connected devices?

What TV do you have (model #)? Is it a wired or wireless connection?

Cap'n Clutch


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It's a Philips (At work I don't have the model number). I can login into the router and I see the TV as an unknown device connected to the WLAN. It's a wireless connection with a USB "doggle".

Cap'n Clutch

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 I tried calling my ISP and waited an hour and a half before phone wires got crossed and I ended up on the line with another customer. PullHair

I just bought the TV at BestBuy so I could probably pull up the TV on their website.


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Cap'n Clutch

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Philips 26" 720p 60Hz LED Smart TV (26PFL4907/F7)

http://www.bestbuy.ca/en-CA/product/philips-philips-26-720p-60hz-led-smart-tv-26pfl4907-f7-26pfl4907-f7/10260129.aspx?path=37f62a3db2bc2f144d5d57b96b03f14een02&SearchPageIndex=1


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Cap'n Clutch

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I don't think it's a password issue because it connects to the network it just won't connect to the internet.


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Cap'n Clutch

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I currently have 2 laptops, An AppleTV device, A magic jack phone, via Ethernet, and sometimes my wife connects her smart phone but that's it


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tim1_2

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Cap'n Clutch wrote:Philips 26" 720p 60Hz LED Smart TV (26PFL4907/F7)

http://www.bestbuy.ca/en-CA/product/philips-philips-26-720p-60hz-led-smart-tv-26pfl4907-f7-26pfl4907-f7/10260129.aspx?path=37f62a3db2bc2f144d5d57b96b03f14een02&SearchPageIndex=1
http://download.p4c.philips.com/files/2/26pfl4907_f7/26pfl4907_f7_dfu_aen.pdf

Page 40. I assume you tried following these directions. Is it at all possible to try switching it to a wired network connection, even if just temporarily to see if that'll work?

Cap'n Clutch

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It would mean disconnecting my phone and Apple TV so a bit of a pain but do-able I suppose.

26' is for the bedroom and the modem is on the mainfloor.


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Cap'n Clutch

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Should I try manually entering the SSID? It says you can choose the Security authentication and I didn't have the option to choose it when I did it automatically. Perhaps that's the issue? It's WPA and maybe the TV is trying to authenticate with WEP?


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tim1_2

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Cap'n Clutch wrote:Should I try manually entering the SSID? It says you can choose the Security authentication and I didn't have the option to choose it when I did it automatically. Perhaps that's the issue? It's WPA and maybe the TV is trying to authenticate with WEP?
It'd be worth a shot. These are the sorts of issues you can avoid if you use a wired connection. Plus, wired is way faster and more reliable.

Cap'n Clutch

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Why would a wired connection be different? It says it's connected to the WLAN but the TV says it's only connected to the network and not the Internet. I don't get it.


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Cap'n Clutch

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It's managable. I'd have to move some stuff around but I could do it such that the modem is upstairs and I'd still have Apple TV connected via WIFI and the phone would just be connnected upstairs which doesn't really matter with cordless phones.


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tim1_2

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By connecting via an ethernet cable, you eliminate all the SSID, WEP, password problems, etc etc from the equation. Then at least you can narrow down the problem to something related to a wireless connection versus just a network problem in general.

tim1_2

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Cap'n Clutch wrote:It's managable. I'd have to move some stuff around but I could do it such that the modem is upstairs and I'd still have Apple TV connected via WIFI and the phone would just be connnected upstairs which doesn't really matter with cordless phones.

This is why I own a 100 foot ethernet cable. I can troubleshoot network problems without having to move hardware around...I just have a temporary cable snaking through the house.

I'm not saying you should give up and just switch to a wired connection...just use a wired connection to help troubleshoot the problem.

wprager

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http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=46PFL8606K/02&dct=FAQ&faqview=1&refdisplay=UP_A_TV543_CONNECTSTATUS_72532&refnr=0072532&scy=LV&slg=AEN


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Ev

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it's insane how brutal the wireless is on PS3...it took 9 hours to download The Last of Us (which I hated, but that's a different story)

wprager

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Ev wrote:it's insane how brutal the wireless is on PS3...it took 9 hours to download The Last of Us (which I hated, but that's a different story)
I stream Netflix HD content on my PS3 and haven't had issues.


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Hey, I don't have all the answers. In life, to be honest, I've failed as much as I have succeeded. But I love my wife. I love my life. And I wish you my kind of success.
- Dicky Fox

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